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Frequently Asked Questions

  • WHAT MEASURES ARE WE TAKING TO BE COVID SAFE
    WHAT MEASURES ARE WE TAKING TO BE COVID SAFE

    In the best interest of protecting our community, W Brisbane will only be accepting fully vaccinated guests, talent and suppliers into the hotel’s restaurants, bars, public areas, guestrooms, meetings, events, weddings and at AWAY spa. All guests will need to show proof of full vaccination status as a condition of entry to the hotel and it’s venues. This is a new property policy that will be enforced as of 17th December 2021 onwards. 

    W Brisbane is committed to following all directives and guidelines issued by Queensland Health and other relevant authorities. We ask all our guests to be understanding and cooperative to any changing requirements to ensure the wellbeing of our guests, employees and wider community. Keep up to date with the QLD Government’s COVID Health Alerts here.

    We have several measures in place across our facility:  
    Everyone must sign in via the QLD Services QR code
    Sanitization stations are provided throughout the hotel
    Elevated sanitization of common ad high contact areas
    Cashless payments are encouraged
  • PARKING
    PARKING
    Valet parking through W Brisbane is available for a flat fee of $60.00 

    Wheels (aka our valet team) is located at the hotel's entrance on 81 North Quay on the left hand side as soon as you pull into the driveway. The height limit of the carpark is 2.2m. 

    Alternatively, self-parking with Brisbane Quarter is available through Wilson Parking. Please note that this is an external company and not in association with W Brisbane. For more information, rates or how to book, click here.
  • SMOKING POLICY
    SMOKING POLICY
    W Brisbane is a smoke-free hotel including guestrooms, restaurant terraces and all public spaces.
    A designated smoking area is located at Wheels.
  • PETS
    PETS
    While Pets Are Welcome at W Brisbane, they are not permitted in our restaurants and must be on a lead when going through the public areas. 
    Please contact us at 61 07 3556 8888 or at [email protected] for more information on our PAW Program.
  • I'VE BOOKED ONE OF YOUR BEAUTIFUL SUITES. DOES THE HOTEL HAVE A PARTY POLICY?
    I'VE BOOKED ONE OF YOUR BEAUTIFUL SUITES. DOES THE HOTEL HAVE A PARTY POLICY?

    All guests staying in suites must sign and agree to our Party Policy prior to checking in. Please visit wbrisbane.com for more information. 

  • I WANT TO HOST AN EVENT IN MY SUITE WITH FOOD AND BEVERAGE. WHO DO I CONTACT?
    I WANT TO HOST AN EVENT IN MY SUITE WITH FOOD AND BEVERAGE. WHO DO I CONTACT?

    Whether you’re after a cocktail party or private dining in your suite, we’ve got the goods to bring your special evening to life with creative catering, fantastic service and thoughtful extras! All types of events held in our guestrooms and suites must be organized through our in-house team. 

    Please contact [email protected] for more information.