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Frequently Asked Questions

  • PARKING
    PARKING
    Valet parking through W Brisbane is available for a flat fee of $70.00 

    Wheels (aka our valet team) is located at the hotel's entrance on 81 North Quay on the left hand side as soon as you pull into the driveway. The height limit of the carpark is 2.2m. 

    Alternatively, self-parking with Brisbane Quarter is available through Wilson Parking. Please note that this is an external company and not in association with W Brisbane. For more information, rates or how to book, click here.
  • SMOKING POLICY
    SMOKING POLICY
    W Brisbane is a smoke-free hotel including guestrooms, restaurant terraces and all public spaces.
    A designated smoking area is located at Wheels.
  • PETS
    PETS
    While Pets Are Welcome at W Brisbane, they are not permitted in our restaurants and must be on a lead when going through the public areas. 
    Please contact us 07 3556 8888 or at wbrisbane@whotels.com for more information on our PAW Program.
  • I'VE BOOKED A SUITE. DOES THE HOTEL HAVE A PARTY POLICY?
    I'VE BOOKED A SUITE. DOES THE HOTEL HAVE A PARTY POLICY?

    All guests staying in suites must sign and agree to our Party Policy prior to checking in. Click here to check it out or email w.brisbane@whotels.com 

  • I WANT TO ORGANIZE SOME FOOD AND DRINKS FOR MY SUITE. WHO DO I CONTACT?
    I WANT TO ORGANIZE SOME FOOD AND DRINKS FOR MY SUITE. WHO DO I CONTACT?

    Whether you’re after a cocktail party or private dining in your suite, we’ve got the goods to bring your special evening to life with creative catering, fantastic service and thoughtful extras! All types of events held in our guestrooms and suites must be organized through our in-house team. 

    Please contact w.brisbane@whotels.com for more information.